Billing & Plans

Billing Overview

Plans belong to your account, not to a workspace. An account owns every workspace you create — one per site is the usual shape — and is always on one of four tiers: Free, Starter, Pro or Business. The tier sets the features available and the limits, and those limits are pooled across all the workspaces on the account: contacts, monthly emails and team seats are added up over every workspace and checked against one cap. Sending domains and live automations belong to a single workspace, so each workspace gets the plan's allowance of its own. The number of workspaces an account may hold is itself a plan limit (Free 2, Starter 5, Pro and Business unlimited).

Only the workspace owner can change the plan, cancel the subscription or open the billing portal. Members and admins can open the Billing & Plans page and see the current plan and usage meters, but the upgrade, switch and cancel buttons are disabled for them, with a note saying who to ask. (Ownership can be transferred under Workspace settings → Team.) This page covers everything you need to know about managing your subscription, understanding your usage, and making changes to your plan.

Available Plans

SendBeam offers four plan tiers designed to fit teams of different sizes and needs. Each tier builds on the one below it, adding higher limits and more features. All plans include core email marketing functionality — campaign creation, contact management, the email builder, segments, forms and analytics. The differences lie in volume limits, team size, and access to advanced features.

Paid plans are billed monthly or yearly — yearly is ten months for twelve. There is no trial. Every tier sends through SendBeam's managed delivery with DKIM and SPF for your own domains, handles bounces, complaints and unsubscribes automatically, and includes campaigns, templates, segments, signup forms and contact forms.

Free

• Contacts: 500 · Emails: 2,000 a month · Team: 1
• Workspaces: 2 · Sending domains: 1
• Automations: 1 live at a time
• API: read-only
• Every list uses double opt-in, and campaign emails carry a small "Sent with SendBeam" footer.

Starter

• Contacts: 2,500 · Emails: 15,000 a month · Team: 2
• Workspaces: 5 · Sending domains: 3 · Automations: 5 live
• API: read-only
• No footer badge; double opt-in is your choice per list; email support.

Pro

• Contacts: 10,000 · Emails: 60,000 a month · Team: 5
• Workspaces: unlimited · Sending domains: unlimited · Automations: unlimited
• API: full, including sending and writes
• Priority email support.

Business

• Contacts: 50,000 · Emails: 250,000 a month · Team: unlimited
• Everything in Pro, a dedicated sending IP on request, a data processing agreement, and same-day support.

Prices, currency and tax

Current prices are listed on the pricing page and shown again on the plan cards on Account settings > Billing & Plans, so they are not repeated here — the figure you see there is read from the payment processor, which is the same object checkout charges against.

SendBeam bills in US dollars, pounds sterling, Australian dollars and Canadian dollars. Each is its own fixed, rounded price rather than a live conversion of the others, so the plan cards quote the currency you would actually be charged in.

Your account's billing currency is set the first time you check out, and then it never changes. Stripe fixes it on the first invoice, so every later renewal and every plan change stays in the same currency for the life of the account. Once it is set, the billing page shows every price in that currency and says which one it is. If you need to be billed in a different currency, that means a separate account — get in touch through the contact form and choose the "Plans" subject.

The price you see is the price you pay. Tax is included in the displayed amount rather than added on top at checkout, so the figure on the plan card is exactly what is charged to your card, on every renewal.

How to upgrade, change or cancel

On Account settings > Billing & Plans, choose a plan and click Upgrade to … (or Switch to … for a lower paid tier). You are taken to a secure Stripe checkout; cards are handled by Stripe and never touch SendBeam. The plan changes within a few seconds of payment succeeding. To change your card, download invoices or cancel, click Manage billing, which opens Stripe's customer portal. A cancelled plan stays active until the end of the period you have paid for, then returns to Free. If a renewal payment fails, the billing page shows a "Payment due" badge and you can update your card in the portal to keep your plan.

Viewing Your Current Plan and Usage

You can check your account's plan and usage at any time from the Billing & Plans page. It shows which plan you are on, how much of each pooled allowance the account has used, and when the plan renews.

Billing Page

To open the billing page, click Settings in the left sidebar, then the Billing & Plans tab. The top section shows your plan name, its status (Active, Cancelling or Payment due), the renewal or end date for paid plans, and how many workspaces the plan covers. Admins on a paid plan also see the Manage billing button here. If you are on the Free plan, the page simply shows "Free" with no payment details.

Below the summary, the Choose a plan section lists all four tiers side by side with their limits and features, and marks the one you are on as Current plan. Upgrading, switching and cancelling are covered in the sections below.

Usage Meters

The billing page includes usage meters that show your consumption of each limited resource against your plan allowance: contacts, emails this month, workspaces, sending domains, live automations and team members. Each meter displays a progress bar along with the exact numbers — for example, "3,200 / 10,000" — and shows "Unlimited" where the plan has no cap. If your account has more than one workspace, a By workspace table underneath breaks contacts and emails down per workspace.

The meters reflect the current counts each time you load the page. A bar turns red once you pass 90% of the limit; at 100% the corresponding limit enforcement takes effect (see the section on hitting limits below).

Understanding Usage Limits

Each plan has defined limits for contacts, emails sent per month, team members, workspaces, sending domains and live automations. Contacts, emails, team members and workspaces are counted across every workspace on the account and metered under Account settings → Billing & Plans; sending domains and live automations are counted per workspace and metered under Workspace settings → General. Understanding how these limits work and how they are counted helps you plan your usage and avoid unexpected disruptions.

Contact Limits

The contact limit counts subscribed contacts across all your workspaces, and it counts a person once: the same email address on two of your sites is one contact against the limit, not two. Unsubscribed and bounced contacts are kept — their history and their suppression matter — but they do not count, because SendBeam never emails them. If you need to free up space within your contact limit, you can permanently delete contacts you no longer need from the contacts page.

The contact limit is a standing cap, not a per-month allocation. If your plan allows 10,000 contacts, you can have up to 10,000 contacts on the account at any given time. Deleting contacts frees up space immediately.

Email Sending Limits

The email sending limit is the total number of individual emails the account can send within a calendar month, across campaigns, automations and API sends in every workspace. The counter resets at the start of each month. Every individual email counts as one send — if you send a campaign to 2,000 contacts, that uses 2,000 of your monthly allowance.

Only emails that are actually handed to delivery count against the limit. Emails that are sent but subsequently bounce do still count, because the email was dispatched and processed by the delivery infrastructure. Before a campaign starts, SendBeam checks that the whole audience fits within what is left of the allowance; a campaign that would go over is refused rather than sent partially.

Team Member Limits

The team member limit caps the total number of seats in use across all your workspaces. Every admin and member in every workspace counts, and so do pending invitations. On the Free tier there is a single seat — you. Starter allows 2, Pro allows 5, and on Business the team size is unlimited.

If you are at your seat limit and need to invite someone new, you will either need to remove an existing member, revoke a pending invitation, or upgrade your plan. Removed members do not count against the limit.

Other Limits

• Workspaces — how many workspaces the account may hold. Free 2, Starter 5, Pro and Business unlimited. See Workspaces.
• Sending domains — how many verified sending domains each workspace can have. Free 1, Starter 3, Pro and Business unlimited.
• Live automations — how many automations can be active at once in each workspace. Free 1, Starter 5, Pro and Business unlimited. Paused and draft automations do not count.
• API writes — reading through the API works on every plan; creating, updating or sending through the API needs Pro or Business.

What Happens When You Hit Limits

SendBeam enforces its limits as hard caps and never charges overage fees. When a limit is reached, the corresponding action is refused with a message that names the limit and the plan it belongs to:

• Contact limit reached: You will not be able to add new contacts by hand, by CSV import, through signup forms, or via the API until you delete existing contacts or upgrade your plan. Signup forms tell the visitor the list is not accepting new subscribers right now. Existing contacts and campaigns continue to function normally.
• Email sending limit reached: Campaigns whose audience does not fit within the remaining allowance are refused with a "Monthly email limit reached" message. Automation emails and API sends are also refused. Sending resumes at the start of the next month or as soon as you upgrade.
• Team member limit reached: You will not be able to invite new team members until you remove an existing member, revoke a pending invitation, or upgrade your plan.
• Sending domain, automation or workspace limit reached: Adding another domain, activating another automation or creating another workspace is refused until you remove one or upgrade.

Limits are lifted within seconds when you upgrade to a higher plan or, in the case of the email sending limit, when the month rolls over. There are no warning emails before you reach a limit, so keep an eye on the usage meters as your list grows.

Upgrading Your Plan

Upgrading takes effect within seconds of payment and applies to every workspace on the account.

1. Navigate to Settings in the left sidebar, then open the Billing & Plans tab.
2. In the Choose a plan section, find the plan you want and click Upgrade to ….
3. You are taken to Stripe Checkout. Enter your card and billing details — the amount shown is the amount charged, with nothing added at the last step. You can add a company name and tax ID for your invoices.
4. Complete the payment. You are returned to the billing page with a confirmation, and the plan updates within a few seconds — refresh the page if it has not yet.

After upgrading, your usage meters update to reflect the new, higher limits. Any features that were locked behind the higher tier become available right away, and any action that was being refused because of a limit works again.

Downgrading Your Plan

To move to a lower paid tier, click Switch to … on that plan and complete checkout. To move to Free, cancel your subscription (see Cancelling Your Subscription); the cancellation takes effect at the end of the period you have paid for, and until then you keep your current plan's features and limits.

What Happens to Your Data

When you downgrade, no data is deleted. Your contacts, campaigns, templates, and analytics history are all preserved. However, if your current usage exceeds the limits of the lower plan, certain restrictions will apply once the downgrade takes effect:

• Contacts over the limit: If you have 5,000 contacts and drop to the Free tier (500 contact limit), your existing contacts remain but you will not be able to add new contacts — including through signup forms — until you reduce below 500. You are strongly encouraged to clean your list before the downgrade takes effect.
• Team members over the limit: Existing members keep their access, but you cannot invite anyone new until the seat count is within the new limit. Remove the members you no longer need.
• Workspaces, domains and automations over the limit: Existing ones keep working, but you cannot add more until you are within the new limit.
• Feature restrictions: Features exclusive to the higher tier — such as per-list control of double opt-in on Starter and above — stop being available. On Free, every list behaves as double opt-in and campaign emails carry the "Sent with SendBeam" footer again.

Billing Cycle and Invoices

Your billing cycle starts on the day you first subscribe to a paid plan. For example, if you upgrade to Pro on 15 March, you are charged on the 15th of each month. The renewal date is shown next to your plan on the billing page. Note that the monthly email allowance is counted per calendar month, not per billing cycle.

Invoices are generated automatically by Stripe for every charge. To view or download them, click Manage billing on the billing page to open the Stripe customer portal, which lists every invoice with its PDF. Invoices show the plan name, billing period and amount, in your account's billing currency.

Your invoice history stays available in the portal for as long as your account exists, even after you cancel and return to Free.

Payment Methods

SendBeam accepts the cards supported by Stripe Checkout, including Visa, Mastercard, and American Express. Payment processing is handled securely through Stripe — SendBeam never sees or stores your card number.

To add or update your payment method:

1. Navigate to Settings > Billing & Plans.
2. Click Manage billing to open the Stripe customer portal.
3. Under payment methods, add your new card and set it as the default. The change applies to your next renewal.

If a renewal payment fails, your plan shows as Payment due on the billing page and you keep your plan while Stripe retries the card. Update your card in the portal to keep your plan. If the retries fail and the subscription ends, the account drops to the Free tier. Your data is preserved, but the higher limits and paid features are no longer available until you subscribe again.

Cancelling Your Subscription

You can cancel your paid subscription at any time. Cancellation takes effect at the end of your current billing cycle — you retain access to all paid features and limits until then. After cancellation, your account reverts to the Free tier.

1. Navigate to Settings > Billing & Plans.
2. Click Cancel subscription on the Free plan card, or Manage billing. Either opens the Stripe customer portal.
3. Cancel the subscription in the portal and confirm.
4. Back on the billing page, your plan shows as Cancelling with the date it ends and then returns to Free.

After the end date, your account is on the Free tier. All data is preserved — contacts, campaigns, analytics history, and templates remain in your workspaces — and the limit rules described in the downgrading section above apply.

If you change your mind before the end date, reopen the customer portal from Manage billing and renew the subscription there. Your plan, limits, and billing cycle continue as if the cancellation never happened.

Frequently Asked Questions

Does my plan cover all of my workspaces?

Yes. One subscription covers every workspace on the account, and the limits are pooled across them. You do not pay per workspace.

What happens if I switch between paid plans mid-cycle?

Switching goes through Stripe Checkout and the new plan applies as soon as payment succeeds. Any proration for the unused part of the old plan is handled by Stripe and shown on your invoice.

Do I get a refund if I cancel mid-cycle?

Cancellations take effect at the end of the current billing cycle, so there is no partial refund. You have already paid for the full month and you retain access to the higher plan's features and limits until that period ends.

What is the refund policy?

SendBeam does not offer automatic refunds for monthly subscription charges. If you believe you were charged in error, or a service outage significantly affected your ability to use the platform, get in touch through the contact form (choose the "Plans" subject) within 14 days of the charge. Refund requests are reviewed on a case-by-case basis.

What happens if I go over my email sending limit?

SendBeam does not charge overage fees. Instead, a hard limit is enforced when you reach 100% of your monthly email allowance. Campaign sending is blocked until the counter resets at the start of the next month or you upgrade to a higher plan. There are no surprise charges on your bill.

Can I pay annually?

Not at the moment. SendBeam uses monthly billing exclusively, which gives you maximum flexibility to adjust or cancel your plan without a long-term commitment.

Is there a free trial of the paid plans?

No. The Free plan has no time limit, so you can use SendBeam for as long as you like within its limits and upgrade when you need more.

Is my payment information secure?

Yes. All payment processing is handled by Stripe, a PCI Level 1 certified payment processor. SendBeam never sees, stores, or has access to your card number. Card details are entered directly into Stripe's hosted checkout, and SendBeam only stores a customer reference so that Stripe can bill the subscription.

I need a bigger plan or a data processing agreement. Is that possible?

The Business plan includes a data processing agreement, same-day support and a dedicated sending IP on request. If you need more than Business offers, get in touch through the contact form and choose the "Sales" subject.